Mountain View, CA
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How many items may I borrow from hoopla?
You can borrow 6 Instant items per month and 4 Flex items at a time.
What is the difference between Instant and Flex items?
While Instant titles are immediately available to be checked-out, Flex items may not be available and holds can be placed on them. Flex titles are typically popular eBook and eAudiobooks not available through Instant that have been added by the Library to the collection.
When do the borrowing limits reset?
Borrowing limits reset on the first of each calendar month. Checkouts do not carry over to the next month.
How long can I borrow items for?
Television and movies: 3 days
Music: 7 days
eBooks, digital audiobooks and graphic novels: 21 days
Why are the loan periods for hoopla movies, TV content and music albums shorter than those of our CDs and DVDs?
Loan periods for digital items are set by the content providers whose content is licensed by hoopla. They are not under the Library's control.
When I try to check out a title, I get a message saying “collective daily borrow limit set by your library has been reached” and I am unable to check out the item, why?
The Library has a limited daily budget for hoopla items and when it is reached for that day, subsequent checkouts will be blocked. The limit resets every day at midnight and items will again be made available for checkout at that time.
Do I have to return borrowed titles?
No, titles will return automatically at the end of a loan period. Items can be returned early but another checkout will not be given for that month.
What do I do if I forget my PIN?
Go to My Library Account, select Forget your PIN?, enter your library card number, and click on Submit. An email will be sent to you with a link to reset your PIN. Alternatively, call Customer Service, 650-903-6887. Note that unless your PIN has changed, it defaults to the last four digits of your phone number.
When I try to sign up for hoopla, I get a message saying “email has already been registered.” How do I resolve this?
You can only connect one library card number to one email address. If you’ve previously used hoopla with another library card number, please send a message through the library’s Contact Us page with your email address and your current library card number. Our staff will update your hoopla account.
What if I am logged out and forgot which email address I used to register for Hoopla?
Please send a message through the library’s Contact Us page with your library card number requesting to know your registration email. Our staff will look on the back end and respond to you with the email address that is registered to your hoopla account.
I registered for a temporary library card online. Can I access hoopla?
Your temporary library card will grant you access to hoopla for 30 days. Please bring your current photo ID to complete your registration at the Library within 30 days to receive a full or limited access card to continue using hoopla.
What is Kanopy?
Kanopy is a video-streaming service with over 30,000 titles available including acclaimed documentaries, award-winning independent films, contemporary and classic world cinema, Great Courses, educational videos for both children and adults, and much more.
How can I access Kanopy?
You can access Kanopy on your computer by visiting mountainview.kanopy.com or by downloading the Kanopy app on your smartphone, tablet, or smart TV.
How many titles can I watch per month and how long will I be able to access them?
Each month you will be provided with 30 tickets. Every title is labeled with a ticket value and viewing window. Once you press play on a video, the required tickets will be deducted from your total. Titles will be clearly labeled with the amount of time remaining in your viewing window. If you chose to watch the same video after the viewing window has passed, you will need to use additional tickets.
Note: Some titles, like Kanopy Kids, do not require tickets.
I've used up all of my tickets, when will my tickets reset?
Kanopy tickets will reset on the first of every month.
How do I access content for kids on Kanopy?
Click "Go To Kanopy Kids" on the top menu bar to find content for children or visit mountainview.kanopy.com/kids. Parental controls can be set under the name menu in the top right.
Can I stream Kanopy on a smart TV or other device?
Yes, the Kanopy app is available on Apple TV and Airplay, Amazon Fire TV, Android TV, Roku, Chromecast, and others. Kanopy can also be cast from a mobile device to a compatible smart TV by clicking and selecting your device
Do you need to place a hold on a title?
No. All Kanopy titles are available on-demand. No waitlists, no need to place holds.
What do I do if I forget my PIN?
Go to My Library Account, select Forget your PIN?, enter your library card number, and click on Submit. An email will be sent to you with a link to reset your PIN. Alternatively, call Customer Service, 650-903-6887. Note that unless your PIN has changed, it defaults to the last four digits of your phone number.
I registered for a temporary library card online. Can I access Kanopy?
Your temporary library card will grant you access to Kanopy for 30 days. Please bring your current photo ID to complete your registration at the Library within 30 days to receive a full or limited access card to continue using Kanopy.
How many items may I borrow from Libby?
You can borrow 10 items at a time.
How do I find titles when I search Libby?
Use the filter menu (icon with three horizontal lines) at the top of the Library or Search tab to improve your search. Filters allow you to search by subject, format, language, audience, availability and device compatibility. You can also sort your results by popularity, release date or alphabetically by title or author.
How do I switch between libraries in Libby?
Use the menu button to select which library will be your default (starred) library to search. When searching for a title, tap the two-tone card in the search results to see if your other libraries own the title.
How do I send a book to my Kindle eReader?
From your Shelf, go to the Loans tag and select “Manage Loan” for the book you would like to send to your Kindle and then select “Read With…” Select Kindle Apps & Devices and then follow the prompts to login to your Amazon account. Connect your eReader to Wi-Fi and sync the device.
You can also send titles to your Kindle by default. Tap the menu, go to Settings, select “Read Books With…” and set Kindle as your reading preference. For Fire tablets, download the Libby app.
How long can I borrow items for?
eBooks and eAudiobooks: 21 days
Lucky Day items: 7 days
How do I see my place in line for a hold?
After you place a hold, view your place in line by going to Shelf and then tapping the Holds tag. This will display your approximate wait time for the title as well as total holds, total copies available, and the number of people waiting per copy.
Note: As we are part of the NCDL Consortium, some titles are shared by other libraries and wait times may vary depending on availability.
What is the Lucky Day collection?
The Lucky Day collection are copies of popular titles that are made available on a first-come, first-served basis and not subject to holds. One Lucky Day copy can be borrowed at a time for seven days.
What devices are compatible with Libby?
Libby is available for iOS 10+, Android 7.1.1+, and newer Fire tablets. If you have a Windows computer, Mac computer, or a Chromebook, you can use Libby in your web browser at LibbyApp.com. We suggest using the latest version of Chrome, Safari, Firefox, or Edge.
What do I do if I forget my PIN?
Go to My Library Account, select Forget your PIN?, enter your library card number, and click on Submit. An email will be sent to you with a link to reset your PIN. Alternatively, call Customer Service, 650-903-6887. Note that unless your PIN has changed, it defaults to the last four digits of your phone number.
I registered for a temporary library card online. Can I access Libby?
Your temporary library card will grant you access to Libby for 30 days. Please bring your current photo ID to complete your registration at the Library within 30 days to receive a full or limited access card to continue using Libby.
What is the Morningstar Investment Research Center?
The Morningstar Investment Research Center is a comprehensive financial database that provides independent ratings and analysis on a wide range of financial products. Up-to-date financial news and information, tools for analyzing your portfolio, and online investment courses and webinars are also available through the Morningstar database.
How do I access the site through the Mountain View Public Library?
Access Morningstar by clicking here and entering your MVPL card number.
Note: Keep the library name as “mountain view” (lower case), since this field is case sensitive.
How do I use the Investment Research Center?
A Quick Start Guide provides an overview of the features available in Morningstar and the Investing Classroom offers access to live webinars, online courses, and tutorials which help users navigate the site and provide financial literacy and investment insights.
How do I log out from Morningstar?
Click the “End Session” button in the upper right corner and then close the browser you have been working in. To log back in, navigate to the sign in page.
Access within the Library
Be sure to use a public computer or have your device connect to the cmvlib wireless network.
- Open a web browser and go to Library.MountainView.gov.
- Click Borrow and click Magazines & Newspapers page.
- Click Magazines and Newspapers.
- Scroll down the page and click PressReader.
- Click the green Select Publication button or go to the magnifying glass icon in the upper right corner to search for specific titles.
Access Outside the Library
- Follow Steps 1-4 above.
- Click Sign In.
- Click Libraries & Groups.
- Click the Select Library or Group dropdown menu.
- Search for Mountain View Public Library, and then select Mountain View Public Library when it displays in the results.
- Click Sign In.
- Log in with your barcode number and PIN/password.
PressReader App
The PressReader app is free and available for Android, iPad/iPhone, Kindle Fire Tablets, and other operating systems.
To add the PressReader app to your device, please follow these steps:
- Get the PressReader app from your device's App Store.
- Tap Sign In.
- Tap Libraries & Groups.
- Tap the Select Library or Group dropdown menu.
- Search for Mountain View Public Library, and then select Mountain View Public Library when it displays in the results.
- Tap Sign In.
- Log in with your barcode number and PIN/password.
*You may also create an optional PressReader account to use its rating and social media features.
Creating an Optional PressReader Account
You may create a PressReader account to save your favorite publications, share and rate articles in PressReader and participate in related social media activities. You can use Facebook, X/Twitter, Google or an email address to create this account.
If you use the email and password option, click New User? Sign up now at the bottom of the window and complete the registration form. This login information can only be used with your optional PressReader account.